In this article, we will explore steps to resolve the PS4 DNS error with the NW-31253-4 code, providing help and support along the way.
Troubleshooting DNS Errors on PSN
If you’re experiencing DNS errors on your PS4 with the NW-31253-4 code, follow these steps to resolve the issue.
Step 1: Check your internet connection. Make sure your PS4 is connected to the internet and that your Wi-Fi or Ethernet connection is stable.
Step 2: Restart your PS4. Power off your console, unplug the power cable, wait for a few minutes, then plug it back in and power it on again.
Step 3: Restart your router and modem. Turn off both devices, unplug their power cables, wait for a few minutes, then plug them back in and power them on again.
Step 4: Check your DNS settings. Go to Settings on your PS4, select Network, then Set Up Internet Connection. Choose either Wi-Fi or LAN cable, depending on your connection type. Select Custom and follow the prompts, but when you reach DNS Settings, select Manual and enter the following DNS addresses:
Primary DNS: 8.8.8.8
Secondary DNS: 8.8.4.4
Step 5: Test your internet connection. Go back to Settings, select Network, then Test Internet Connection. This will verify if the DNS error has been resolved.
If you’re still experiencing issues, try connecting your PS4 directly to your modem using an Ethernet cable, or contact your internet service provider for further assistance.
Understanding and Fixing DNS Errors on PS4
If you’re experiencing a DNS error on your PS4 with the error code NW-31253-4, we’re here to help you troubleshoot and fix the issue. DNS errors can prevent your PS4 from connecting to the internet and accessing online features.
First, ensure that your internet connection is working properly. Check if other devices on your network can connect to the internet. If they can, the issue may be specific to your PS4.
One common cause of DNS errors is an incorrect DNS setting on your PS4. To fix this, follow these steps:
1. Go to the PS4 home screen and navigate to “Settings.”
2. Select “Network” and then choose “Set Up Internet Connection.”
3. Choose either Wi-Fi or LAN depending on your connection type.
4. Select “Custom” and proceed with the setup until you reach the “DNS Settings” page.
5. Choose “Manual” and enter the following DNS addresses:
– Primary DNS: 8.8.8.8
– Secondary DNS: 8.8.4.4
After entering the DNS addresses, complete the setup and test your internet connection. If the DNS error persists, try restarting your PS4 and network equipment (modem and router). A simple power cycle can often resolve connectivity issues.
If you’re using a proxy server, make sure the settings are correct or try disabling it temporarily to see if that resolves the issue.
In some cases, the DNS error may be caused by a problem with your internet service provider (ISP). Contact your ISP for assistance or check their website or support forums for any known outages or issues.
We hope these steps have helped you understand and fix DNS errors on your PS4. If you continue to experience problems, consult the official PlayStation support website or contact their customer support for further assistance.
Steps to Resolve DNS Errors on PS4
- Restart the PS4 and Router
- Turn off the PS4 and unplug the power cord from the back of the console.
- Unplug the power cord from the router or modem as well.
- Wait for about 5 minutes.
- Plug the power cord back into the router or modem and wait for it to fully restart.
- Plug the power cord back into the PS4 and turn it on.
- Check Network Connection Settings
- Go to the PS4 home screen and select “Settings”.
- Select “Network” and then “Set Up Internet Connection”.
- Select Wi-Fi or LAN depending on your connection type.
- Select “Custom” and follow the on-screen prompts to set up the connection.
- Manually Set DNS Settings
- Go to the PS4 home screen and select “Settings”.
- Select “Network” and then “Set Up Internet Connection”.
- Select Wi-Fi or LAN depending on your connection type.
- Select “Custom” and choose your connection method.
- Select “Manual” for IP Address Settings.
- Enter the following DNS settings:
- Primary DNS: 8.8.8.8
- Secondary DNS: 8.8.4.4
- Follow the on-screen prompts to complete the setup process.
- Change MTU Settings
- Go to the PS4 home screen and select “Settings”.
- Select “Network” and then “Set Up Internet Connection”.
- Select Wi-Fi or LAN depending on your connection type.
- Select “Custom” and choose your connection method.
- For MTU Settings, select “Manual”.
- Enter 1473 as the MTU value.
- Follow the on-screen prompts to complete the setup process.
Tips for Resolving DNS Errors on PSN
1. Check your internet connection: Ensure your PlayStation 4 (PS4) is connected to the internet and that you have a stable connection. If you’re using a wireless connection, try switching to a wired connection for better stability.
2. Restart your PS4 and router: Sometimes, a simple restart can fix DNS errors. Turn off your PS4 and unplug your router from the power source. Wait for a few minutes, then plug everything back in and turn them on again.
3. Verify DNS settings: Access the PS4 settings menu and go to “Network” > “Set Up Internet Connection.” Choose your connection method (Wi-Fi or LAN cable) and select “Custom.” When prompted for DNS settings, choose “Automatic” if you want your PS4 to automatically obtain DNS information from your router. Alternatively, you can manually enter DNS information provided by your internet service provider.
4. Clear DNS cache: In some cases, clearing the DNS cache on your PS4 can resolve DNS errors. Go to the PS4 settings menu, then select “Network” > “Test Internet Connection.” Once the test is complete, press and hold the PS button on your controller to bring up the quick menu. Select “Power” > “Restart PS4.” After the restart, check if the DNS error is resolved.
5. Contact your ISP: If the above steps don’t resolve the DNS error, it’s possible that your internet service provider (ISP) is experiencing technical issues. Reach out to your ISP for assistance and check if there are any known issues in your area.
