Surface Pro Won’t Start Up Fix

Having trouble getting your Surface Pro to start up? Here’s a quick fix to get your device up and running again.

Initial Troubleshooting Steps

Surface Pro troubleshooting menu.

First, check if the device is properly connected to a power source. Make sure the AC power plug is securely connected to both the device and the power outlet.

If the Surface Pro is connected to power but still won’t start up, try pressing and holding the power button for at least 10 seconds to force a reboot. This can sometimes help resolve startup issues.

If a reboot doesn’t work, you can also try connecting a USB flash drive with the Windows recovery image on it and use it to boot up the device.

Charging and Power Issues

  • Check the power source
    • Ensure the power outlet is working by plugging in another device
    • Use a different power cable to rule out a faulty cable
  • Reset the device
    • Press and hold the power button for 30 seconds to perform a hard reset
    • Plug in the device and attempt to power it on
  • Check the battery
    • Allow the device to charge for at least 30 minutes before attempting to power it on
    • If the device still does not turn on, the battery may need to be replaced

Using Keyboard Shortcuts and Forced Restart

Surface Pro keyboard shortcuts and forced restart.

If your Surface Pro won’t start up, you can try using keyboard shortcuts to potentially resolve the issue. First, press and hold the power button on your device for at least 10 seconds to force a restart. This can sometimes kickstart the startup process and get your Surface Pro running again.

If that doesn’t work, you can try using keyboard shortcuts to troubleshoot the problem. Press and hold the Windows key + Ctrl + Shift + B simultaneously. This combination can help reset your display driver and may help in getting your Surface Pro to start up properly.

If these methods don’t work, you may need to seek further technical support to diagnose and fix the issue. It’s always a good idea to back up your important files and data regularly to prevent any loss in case of a malfunction. Remember to also check for any software updates or firmware upgrades that may address the startup issue you’re experiencing.

Seeking Professional Help or Service Options

If your Surface Pro won’t start up, it may be time to seek professional help or service options. Before taking any action, make sure to back up any important files on your device.

1. Contact Microsoft Support: Reach out to Microsoft technical support for assistance with troubleshooting your Surface Pro issue. They may be able to provide guidance on how to resolve the problem.

2. Visit a Microsoft Store: If you have a Microsoft Store nearby, consider scheduling an appointment to have your Surface Pro looked at by a professional. They can diagnose the issue and recommend a solution.

3. Look for a certified repair service: If your Surface Pro is out of warranty or you prefer to go through a third-party service, search for a certified repair center that specializes in Microsoft products. They can provide repair options for your device.


How do I force my Surface Pro to boot?

To force your Surface Pro to boot, you can press and hold the volume down button while also pressing and releasing the power button. Hold the volume down button until the spinning dots animation appears below the Surface logo on the screen.

How do I reset an unresponsive Surface?

To reset an unresponsive Surface, shut it down completely and then press and hold the Volume Up and Power buttons simultaneously for about 15 seconds. Release the buttons when the Surface logo appears, then choose Troubleshoot followed by Reset this PC on the Choose an option screen.

How do I force my Surface to turn on?

To force your Surface to turn on, you can try pressing and holding the power button for 30 seconds, then releasing it. If that doesn’t work, try holding down the volume up button and power button simultaneously for at least 15 seconds. Keep holding the buttons even if the Surface logo flashes on the screen.

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